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This topic was archived on Mon, 21 May 2012 01:47:49 +0000

Archived because: The original issue reported here has been resolved, newly discovered printing issues with Reader 2.3 are unrelated and should be posted in their own thread.

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Will not print form (Nitro PDF Reader)

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Can't print pdf file from Nitro PDF Reader using Windows XP Professional fully patched and a Samsung ML 1520 laser printer, if I close Nitro PDF Reader and open the same file in Acrobat Reader the file will print with no problems so it's not the Laptop or the printer.
Can't print a two page document or only either of the pages as said above no problem printing from Acrobat Reader.

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Shaun Arsana (QA Analyst) May 31, 2010 23:56

If possible, could we please have a copy of this particular PDF so we can investigate this on our end?

Please utilize our dropbox feature to deliver the files:
http://dropbox.yousendit.com/nitropdf

* To assist us in matching up your delivery to your forum post, please place the title of this topic under the subject line in the dropbox.

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If possible, could we please have a copy of this particular PDF so we can investigate this on our end? Please utilize our dropbox feature to deliver the files: http://dropbox.yousendit.com/nitropdf * To assist us in matching up your delivery to your forum post, please place the title of this topic under the subject line in the dropbox.

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Stanley Waligora June 18, 2010 22:47

How do I uninstall? All of my pdf files have been converted to NITRO pdf files!!

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- Shaun Arsana (QA Analyst) June 20, 2010 22:51
  
  When you install a PDF program such as Nitro Reader or Adobe Reader, Windows then associates one of these programs to be the default program to open files with the .PDF extension.
  
  This doesn't mean that the PDF file has now been 'converted' to a particular brand of PDF. It still remains a file with the .PDF extension, meaning that you can tell Windows what program you want to open the file with.
  
  For instructions on how to do this, please view this article.
  
  http://www.nitropdf.com/kb/article.as...
  
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How do I uninstall? All of my pdf files have been converted to NITRO pdf files!!

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I’m frustrated, because I had to install Adobe Reader for the form.

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brollylssj September 09, 2010 13:36

There is a problem with NitroPDF and printing files in horizontal format. I got a pdf file with about 8 pages. This PDF file has a button for printing the application form. In Acrobat and PDF X-Change Viewer pops up a message, that I need to use the special button to print the application form if I try to use the normal print function (CNTRL + P). I do not get it using NitroPDF Reader (nor with Foxit). Acrobat Reader is the only Reader, which just works for me.

If I try to use Nitro PDF 5 Professional (the free Chip Edition) to print the application form, nitroPDF Pro crashes. I am using Windows XP SP3 and all Updates installed.

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There is a problem with NitroPDF and printing files in horizontal format. I got a pdf file with about 8 pages. This PDF file has a button for printing the application form. In Acrobat and PDF X-Change Viewer pops up a message, that I need to use the special button to print the application form if I try to use the normal print function (CNTRL + P). I do not get it using NitroPDF Reader (nor with Foxit). Acrobat Reader is the only Reader, which just works for me. If I try to use Nitro PDF 5 Professional (the free Chip Edition) to print the application form, nitroPDF Pro crashes. I am using Windows XP SP3 and all Updates installed.

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burris February 03, 2011 17:40

I also just opened a pdf file in nitro and it will not print. Click the print button it shows that it sent to printer then goes away. Everything prints in Adobe fine.

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- Margaret February 21, 2011 02:17
  
  did you solve this? I am having the same prob.
  
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- Bubba Euler April 30, 2012 18:09
  
  I have the same problem, too. It USED to work just fine, but suddenly, it does not "print" to file; i.e., create a PDF from Open Office Calc or ODC. None of the properties in Printer have changed. I checked. I have uninstalled Reader 2 and reinstalled from a fresh download. I NEED this PDF capability. Oh, the in-board Open Office PDF creator works fine. Help?
  
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I also just opened a pdf file in nitro and it will not print. Click the print button it shows that it sent to printer then goes away. Everything prints in Adobe fine.

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I’m anxious & frustrated. I want to dump Adobe.

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PGR Designs March 15, 2011 04:41

I cannot get ANY file to print from Nitro. I have tried large and small files, text and graphics, None Zip nada!

I have to use Adobe for that, which makes it hard to use Nitro as my default PDF reader.

Windows 7, Lexmark Pro901 WIRELESS NETWORK printer.

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I cannot get ANY file to print from Nitro. I have tried large and small files, text and graphics, None Zip nada! I have to use Adobe for that, which makes it hard to use Nitro as my default PDF reader. Windows 7, Lexmark Pro901 WIRELESS NETWORK printer.

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Tom-hbg March 17, 2011 20:48

I have the same print sissue with Nitro PDF.
Some files do not print or a document with several pages only print a couple of pages and not all.
Adobe Acrobat works fine.

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I have the same print sissue with Nitro PDF. Some files do not print or a document with several pages only print a couple of pages and not all. Adobe Acrobat works fine.

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PGR Designs March 18, 2011 05:10

Here is a Nitro rep that made the following notation regarding a background print driver. This does not appear on my procedures list.

Sascha Beaumont, Official Rep, replied 10 months ago
Hi Richard,

You're correct, the application runs as a 32-bit process. However the print drivers also installed require 64-bit drivers for 64-bit operating systems - hence the two separate installers.

If you dig a little deeper, you'll notice the "NitroPDFDriverService.exe" background service is running as a 64-bit process on your system.

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- Sascha Beaumont (Technical Product Manager) March 18, 2011 07:58
  
  Hi PGR Designs, please email me directly at firstname.lastname@nitropdf.com with more information about your system specifications and I can help you find out more information. If you run services.msc you should see a Nitro 'service' present, this will show the exact status, file and path that is running in the background.
  
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Here is a Nitro rep that made the following notation regarding a background print driver. This does not appear on my procedures list. Sascha Beaumont, Official Rep, replied 10 months ago Hi Richard, You're correct, the application runs as a 32-bit process. However the print drivers also installed require 64-bit drivers for 64-bit operating systems - hence the two separate installers. If you dig a little deeper, you'll notice the "NitroPDFDriverService.exe" background service is running as a 64-bit process on your system.

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PGR Designs March 18, 2011 08:32

It works! It works! It works! It works! It works!

The printer service is needed, so a reboot is needed to make the install complete. I don't reboot much :>)

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It works! It works! It works! It works! It works! The printer service is needed, so a reboot is needed to make the install complete. I don't reboot much :>)

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Janice Stahl June 06, 2011 21:29

I have a couple of problems. 1. If I scan a file to pdf, then try to print to my HP 5650 printer, the printer just spits the page out with nothing on it. Nothing is in the queue.
2, I created a NitroPDF file. The pdf file creation seemed to be OK, and I could read it with no problems. But when I print the file, the text is completely mirrored! The same files print fine from Adobe. The only thing that may be strange about that is that the file was created on a 64-bit Windows 7 system and printed from a 32-bit XP SP3 system. This means I have to create the pdf with NitroPDF, but print from Adobe. That's a nuisance.

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I have a couple of problems. 1. If I scan a file to pdf, then try to print to my HP 5650 printer, the printer just spits the page out with nothing on it. Nothing is in the queue. 2, I created a NitroPDF file. The pdf file creation seemed to be OK, and I could read it with no problems. But when I print the file, the text is completely mirrored! The same files print fine from Adobe. The only thing that may be strange about that is that the file was created on a 64-bit Windows 7 system and printed from a 32-bit XP SP3 system. This means I have to create the pdf with NitroPDF, but print from Adobe. That's a nuisance.

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Juan Sebastian June 16, 2011 16:16

i am using windows xp, freshly installed/updated, some files i can print , some i can't is there a solution available?

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i am using windows xp, freshly installed/updated, some files i can print , some i can't is there a solution available?

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Kyle Medutis June 21, 2011 23:17

Hello Everyone,

Can you test with the new Reader 2 that was just released? I'd like to see if it helps with the printing issues.

Also, I would always recommend restarting the print spooler service if the printer won't initialize. This will just make sure it is not the problem.

# 1 Click "Start"
# 2 Click "Run"
# 3 Type in "services.msc"
# 4 Click OK
# 5 Find Print Spooler in the list of services
# 6 Click "Stop"
# 7 Once the service has stopped, restart it by clicking on "Start"

Thanks!

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- Victoria Murray July 20, 2011 16:11
  
  I keep getting the error message that "an invalid argument was encountered" and then "unable to start print job". I tried all of the suggestions on this page. HELP!
  
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- Kyle Medutis July 22, 2011 23:22
  
  Hello Victoria,
  
  Can you tell me what OS you're running? Did you try the latest version of Reader?
  
  Thanks!
  
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- Victoria Murray July 23, 2011 04:55
  
  Windows XP. Already tried downloading. Seems to be intermittent??
  
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- Kyle Medutis July 26, 2011 22:27
  
  Hello Victoria,
  
  Any luck downloading? The site is functioning properly.
  
  www.nitroreader.com
  
  Thanks!
  
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- Barry February 26, 2012 23:22
  
  Never had a problem with printing until the last update Nitro Reader (2.2.1.14). Now I can only print pdf if I use adobe.
  
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- dgwinter March 12, 2012 22:42
  
  I have the same issue with NR 2.2.1.14. NR stops responding when I try to print a PDF. I tried Foxit and get the same result. Other applications print without problems.
  On a different computer that has an older version of NR the document prints just fine. I have Win 7 Pro 64 and an HP color laser printer.
  
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- dgwinter March 12, 2012 22:44
  
  Oops. I uninstalled NP and installed the latest download. The version is now 2.2.1.16 but the problem is the same.
  
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- Alex Lunnon (Technical Product Manager) March 13, 2012 10:51
  
  Can I confirm if any error messages are displayed ? what occurs when you try and print ?
  
  It would be great if I could get you to download and install our latest version, we have silently updated this in the last few hours to Nitro Reader 2.3
  
  You can download this here.
  
  Thanks,
  
  Alex
  
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- dgwinter March 13, 2012 13:31
  
  No error messages are displayed. I downloaded NR from the link you provided. I uninstalled NR and installed the download. It still says it is version 2.2.1.16. I try to print using File/Print and also the Print button on the top of the form and get the same result. The Win/Print dialog box never displays. The NR window flashes and the title bar changes to include (not responding) at the end of the title string. I can terminate NR by clicking the red X. Just an FYI, the three buttons at the top of the form do not display properly. For example, all I see is the top half of the "int" of the Print button.
  Win 7 is at SP1 with all the security patches installed.
  
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- Alex Lunnon (Technical Product Manager) March 14, 2012 04:21
  
  Hey There,
  
  Can I confirm a few things with you.
  
  1. You are able to print from any application to a physical printer ?
  
  2. Are you able to print from any application to Nitro Creator 2 ?
  
  3. Are you able to go into run, and type services.msc, once you have opened this application can you navigate down to Print Spooler and restart this, ensure that the startup type is set to automatic, does this resolve or change the answer to question 1 or 2 ?
  
  Cheers,
  
  Alex
  
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- dgwinter March 15, 2012 15:55
  
  Crap. I had a nice reply and Chrome went TU. This is a shorter version.
  1-not anymore.
  2-no, the printer dialog never opens in any application
  3-did this, no change
  I can print a test page from printer properties, I can print from another computer so it must now be this PC although it did not start out that way. I guess NR is off the hook for now. Funny thing though, I printed something this morning. I then tried NR, no joy, I rebooted, now nothing prints.
  
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- Alex Lunnon (Technical Product Manager) March 15, 2012 21:35
  
  Sounds like it will be related to the print services on your computer, you have already completed the first part of this post here but it might be worth checking out the remaining bits within it to see if that help ?
  
  Let me know if you find the cause.
  
  Alex
  
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- dgwinter March 27, 2012 19:49
  
  I never found the cause. I got PO'ed and blew away all the printer software on all the computers and installed the latest HP printer drivers everywhere. It seems to work now.
  
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- Alex Lunnon (Technical Product Manager) March 28, 2012 01:26
  
  Thanks for the update, glad you managed to resolve the issue!
  
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Hello Everyone, Can you test with the new Reader 2 that was just released? I'd like to see if it helps with the printing issues. Also, I would always recommend restarting the print spooler service if the printer won't initialize. This will just make sure it is not the problem. # 1 Click "Start" # 2 Click "Run" # 3 Type in "services.msc" # 4 Click OK # 5 Find Print Spooler in the list of services # 6 Click "Stop" # 7 Once the service has stopped, restart it by clicking on "Start" Thanks!

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David Green October 07, 2011 09:29

I experience some difficulty when printing (bizarrely you might think) to PDF Creator. The reason is that that app allows me to create JPG images of pages which I use in a website. The difficulty is in selecting the radio button in the print dialogue box for Current Page.

If I select my Epson printer first then it allows me to change. If I select the PDF Creator virtual printer it won't and it freezes the program.

David - still in trial mode. ofsted@gmail.com

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- Kyle Medutis October 07, 2011 16:10
  
  Hello David,
  
  This post is related to Reader specifically. Can you file a support ticket for further investigation? I don't think your issue is related.
  
  www.nitropdf.com/support
  
  Thanks!
  
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- David Green October 07, 2011 16:34
  
  I tried to submit a ticket the system reported an error and failed. Seems there is no way I can submit a ticket - can't you cut and paste it?
  
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- Kyle Medutis October 07, 2011 16:46
  
  Hello David,
  
  The ticket is in the system. We'll reach out shortly.
  
  Thanks!
  
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I experience some difficulty when printing (bizarrely you might think) to PDF Creator. The reason is that that app allows me to create JPG images of pages which I use in a website. The difficulty is in selecting the radio button in the print dialogue box for Current Page. If I select my Epson printer first then it allows me to change. If I select the PDF Creator virtual printer it won't and it freezes the program. David - still in trial mode. ofsted@gmail.com

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weBBrewers November 30, 2011 21:18

I've printed from USPS Shipping Assistant for years. Today it opens the primo create dialog but the "Create" button does nothing.
Reinstalled primo, nada.
There was an update for Shipping Asst today which you have no choice but tio install. Could that have busted something?

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- Sascha Beaumont (Technical Product Manager) December 01, 2011 04:29
  
  Hi,
  
  This sounds like a new issue and I've escalated it to our QA department for further investigation. Thanks!
  
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- Binh Pham (QA Analyst) December 01, 2011 05:24
  
  It is highly likely that the update caused the problem here. You might want to check with USPS themselves. See if they have a tool implemented inside their program/site to convert their files to PDF format.
  
  Alternatively you can try using Nitro Reader [www.nitroreader.com] and see if you can print to the Nitro PDF Creator (Reader). This might help us determine further what could be the cause.
  
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I've printed from USPS Shipping Assistant for years. Today it opens the primo create dialog but the "Create" button does nothing. Reinstalled primo, nada. There was an update for Shipping Asst today which you have no choice but tio install. Could that have busted something?

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James April 13, 2012 04:41

We are having trouble printing receipts from one company. Some of the PDF file printed but vast amounts of it are just blank. Is there anything we can do?

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- Alex Lunnon (Technical Product Manager) April 13, 2012 05:03
  
  Hi James,
  
  Can I confirm the following;
  
  1. What version of Nitro Pro or Nitro Reader are you using to print from ?
  2. What make or model printer are you trying to print from? is this a local networked printer?
  3. Can I confirm if this has only recently occurred?
  
  Thanks,
  
  Alex
  
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We are having trouble printing receipts from one company. Some of the PDF file printed but vast amounts of it are just blank. Is there anything we can do?

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James April 13, 2012 05:21

Hi Alex,

We are using version 2.3.1.1 of Nitro Reader and are printing to a Sharp MX-2700N network printer.

We have just notice this since we have been sent these receipts from this new company we're dealing with last week.

If I print it from Foxit reader it prints as it should.

Thanks

James

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- Alex Lunnon (Technical Product Manager) April 13, 2012 05:24
  
  Would you be able to email the pdf directly to me so I can look into it closer ?
  
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Hi Alex, We are using version 2.3.1.1 of Nitro Reader and are printing to a Sharp MX-2700N network printer. We have just notice this since we have been sent these receipts from this new company we're dealing with last week. If I print it from Foxit reader it prints as it should. Thanks James

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James April 13, 2012 05:37

Hi Alex,

Email sent...

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Hi Alex, Email sent...

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Alex Lunnon (Technical Product Manager) April 23, 2012 01:03

Hi James,

Sorry for the delay, I have tested printing through our internal environment the receipt you attached to your email earlier.

When you were printing this what was being printed to your physical printer ?

It would be great if you could download the latest version of Nitro Reader 2.3.1.7, as this may deliver some improvements for you.

Let me know how you go.

Thanks,

Alex

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What's the status of this problem?

Hi James, Sorry for the delay, I have tested printing through our internal environment the receipt you attached to your email earlier. When you were printing this what was being printed to your physical printer ? It would be great if you could download the latest version of Nitro Reader 2.3.1.7, as this may deliver some improvements for you. Let me know how you go. Thanks, Alex

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James April 23, 2012 01:46

Hi Alex,

What was printing was basically only the outline of the document. The address block and all that sort of content was blank.

I'll try the new version and see how we get on.

Thanks

James

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- Alex Lunnon (Technical Product Manager) April 23, 2012 01:52
  
  Hi James,
  
  Let me know how you go, I was definitely getting the address and all the details coming out on the PDF you supplied, I tested against a few different printers however do not have an exact match in regards to the printer you are utilizing.
  
  Let me know how the latest version works.
  
  Thanks,
  
  Alex
  
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Hi Alex, What was printing was basically only the outline of the document. The address block and all that sort of content was blank. I'll try the new version and see how we get on. Thanks James

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Thomas May 15, 2012 15:35

Same problem here when it comes to printing. I use Nitro PDF Reader 2.3.1.7 in its 64 bit edition running Windows 7 Home Premium (64 bit) with the latest patches applied.

When I try to print on my USB-attached Brother HL-1450, all I get is a couple of pages, then the job stops and blocks the printer queue. The printer status says the job is being printed, but I cannot even delete it from the queue. In Adobe Reader, everything is just fine as always.

No reboot, no uninstalling and reinstalling Nitro has solved the problem. I appreciate the idea behind the program, but currently Nitro Reader is useless for me.

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Same problem here when it comes to printing. I use Nitro PDF Reader 2.3.1.7 in its 64 bit edition running Windows 7 Home Premium (64 bit) with the latest patches applied. When I try to print on my USB-attached Brother HL-1450, all I get is a couple of pages, then the job stops and blocks the printer queue. The printer status says the job is being printed, but I cannot even delete it from the queue. In Adobe Reader, everything is just fine as always. No reboot, no uninstalling and reinstalling Nitro has solved the problem. I appreciate the idea behind the program, but currently Nitro Reader is useless for me.

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Binh Pham (QA Analyst) May 21, 2012 02:26

Hi Thomas,

Sorry to hear about your printing difficulties you're having with our Reader.

Can you confirm for me if it is just with a specific PDF or all PDFs documents?

Can you try updating to the latest version 2.4.1.1 by downloading it again from http://www.nitroreader.com/download and see if that resolves your issue. If it doesn't, please send me the file so I can test it on my end. My email is binh.pham@nitropdf.com

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good solution! good solution! (undo)
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Hi Thomas, Sorry to hear about your printing difficulties you're having with our Reader. Can you confirm for me if it is just with a specific PDF or all PDFs documents? Can you try updating to the latest version 2.4.1.1 by downloading it again from http://www.nitroreader.com/download and see if that resolves your issue. If it doesn't, please send me the file so I can test it on my end. My email is binh.pham@nitropdf.com

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