Hello all,
An update to this -- what we believe has been the case is that those who received an Upgrade Assurance key recently (via our e-mail promotion) are still entering their product serial number (and are then being told to pay $49.99). If you enter your Upgrade Assurance key (starting in NUA) then your upgrade eligibility should be recognised and the price be free.
It's our mistake, the upgrade page was not clear enough on what you needed to enter and we sincerely apologise. We have updated the copy on the upgrade page now (http://www.nitropdf.com/buy/upgrade.aspx) which should make it more clear.
If you are still having issues, please contact us via the Get setup help link at http://www.nitropdf.com/support/.
Thanks to each of you for your patience, these issues are never fun.
EMPLOYEE
1
Hello all,
If you are having problems upgrading, please contact our support team via the Get setup help link on this page http://www.nitropdf.com/support
This will go directly into our ticket system where we will be able to ask for your details so we can rectify the issue for you.
Our apologies for any problems, and we appreciate your patience.
If you are having problems upgrading, please contact our support team via the Get setup help link on this page http://www.nitropdf.com/support
This will go directly into our ticket system where we will be able to ask for your details so we can rectify the issue for you.
Our apologies for any problems, and we appreciate your patience.