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I am trying to activate Nitro Pro and I am getting an error, it says "Wrong license number." and "License number already used." .
What do I do ? How can I get this activated ?
I’m
unsure
I have a license error, wrong license & license already used?
Official
Response
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Wrong License Error
What this means
You may see : "Wrong license number." or "Wrong License Number for this product.".
This will occur when you are using a valid license key, on the wrong Nitro Pro release. You will need to check which release of Nitro Pro you have purchased and then download the correct version.
What you should do
If you have recently purchased a new copy of Nitro Pro most likely you will be using a previous serial and will need to locate your new Nitro Pro serial to activate.
Alternatively if you purchased a while ago you will need to download a previous version to activate.
Already in Use Error
What this means
You may see : "License number already used." or "That License Number has already been used." .
This means one of two things, you have reached the maximum number of activations available to that license key or our activation service currently has that computer listed as activated and cannot reactivate it.
What you should do
If you have reached your maximum number of activations you can look at deactivating
your serial on a computer you no longer use. Alternatively if you are aware that you have installed on less than two computers you can lodge a Support Ticket so we can resolve this issue for you, remember to always provide as much information as possible
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Wrong License Error
What this means
You may see : "Wrong license number." or "Wrong License Number for this product.".
This will occur when you are using a valid license key, on the wrong Nitro Pro release. You will need to check which release of Nitro Pro you have purchased and then download the correct version.
What you should do
If you have recently purchased a new copy of Nitro Pro most likely you will be using a previous serial and will need to locate your new Nitro Pro serial to activate.
Alternatively if you purchased a while ago you will need to download a previous version to activate.
Already in Use Error
What this means
You may see : "License number already used." or "That License Number has already been used." .
This means one of two things, you have reached the maximum number of activations available to that license key or our activation service currently has that computer listed as activated and cannot reactivate it.
What you should do
If you have reached your maximum number of activations you can look at deactivating
your serial on a computer you no longer use. Alternatively if you are aware that you have installed on less than two computers you can lodge a Support Ticket so we can resolve this issue for you, remember to always provide as much information as possibleComment -
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Hi Shrikant,
Are you able to follow the instructions above and lodge a support ticket, once you have done this you will be given a ticket number, simply replying here with this ticket number will allow me to respond promptly.
Please ensure when you submit your support ticket to include as many purchase details as possible.
Thanks,
Alex -
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I’m
frustrated
Unable to activate Nitro Express on a single PC from trial version dialog box: error message is Internet activate already used :-23: error:error execution-license number. This implies I have already been activated but all I get is the trial version, and I don't recall activating previously.
I entered the activation code FROM THE CD ENVELOPE for the license code since no other information was provided.
When I try to submit a support ticket via the dialog box I Get error when submitting query as follows so I AM TOTALLY BLOCKED from using this recently purchased product. This might be due to not entering a license number in the support form which states if can be found on the help ribbon but the help ribbon is not accessible in the trial version and no phone contact info is provided anywhere. . I am very dissatisfied (0 on a 1-10 basis)
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Server Error in '/' Application.
________________________________________
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.
Requested URL: /504.aspx-
Hi Al,
Are you able to email me directly so I can manually create this for you. In this email can you let me know what browser you are using and also try submitting a support ticket via alternate browsers to see if you are able to ?
Many thanks,
Alex -
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I’m
Not Happy
I just purchase Nitro Pro, I tried to put the serial code in the trial , it was rejected, I downloaded the latest version....and now it tells me the serial code is already used.... so need a new serial code or a refund or even a phone number to call!
Order Reference is :: 29548394
This reply was created from a merged topic originally titled
Serial code issue.- view 1 more comment
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Thanks Alex that worked.
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Great to hear your up and running!
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I’m
frustrated
Hi there,
I have a version of Nitro PDF 7 and my hard drive crashed. I have reinstalled it on a new hard drive, but the software will not actiavte as I never got a chance to uninstall to deactivate.
When I try the online activation code generator, it says it is already active, so how can I go about clearing this so I can stop using the Trial Version.
Kind Regards
Adam White
This reply was created from a merged topic originally titled
Unable to Re-Activate Nitro PDF 7.-
Hi Adam,
I have tried to look up your details however haven't been able to locate them within our system
The best thing to do here is to lodge a support ticket due to details we require.
Please ensure you submit as many details as possible including your serial
We will respond directly with instructions through this support ticket. If you are able to post your support ticket number here I will ensure to assist you promptly
Cheers,
Alex -
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I’m
frustrated
Very common problem facing by new users. After u got the serial number u get error -22 message. The u uninstall and reinstall the nitro program u get the error message -23.......Why it so difficult to activated after we have made payment. Before payment u kept reminding us to pay, after payment we cannot use your program. What a big joke? And the worst is after sending the notification to the support no response at all.
This reply was created from a merged topic originally titled
Wrong Code.-
Hi Patrick,
I can see your issue is resolved however you might find this post helpful in identifying why this occurred. We are looking toward resolving these issue by making this process more intuitive.
Thanks for your feedback and please let me know if you need any further assistance.
Kind Regards,
Alex -
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Nitro PDF Professional 6.0 Internet Activate: -23 Error: Excution Error-License number already used. How can I fix it after I retired my old computer and install Nitro to my new computer? Thanks Martin
This reply was created from a merged topic originally titled
Reinstall Nitro 6.0 to new computer.-
Hi Martin
I have tried to look up your details however haven't been able to locate them within our system.
The best thing to do here is to lodge a support ticket due to details we require.
Please ensure you submit as many details as possible including your serial
We will respond directly with instructions through this support ticket. If you are able to post your support ticket number here I will ensure to assist you promptly
Cheers,
Alex -
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Hi ,
I need to re-install Nitro Professional- laptop got wiped and serial number doesnt work in newly installed Nitro software.Thanks, Paul
This reply was created from a merged topic originally titled
Reinstall Nitro Professional.-
Hi Paul,
I've merged your ticket in here, this covers what to do in these scenario's depending on why the serial number isn't working.
If you have ensured you have downloaded the correct version matching your serial I recommend lodging a support ticket, providing your serial, so we can look into it further. Please let me know you support ticket number if this is the case so I can get you up and running again asap.
Cheers,
Alex -
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Hi, I re-installed the Operating system on my machine, I missed to uninstall nitropdf before uninstalling the OS though. Now when i try to activate NitroPdf its saying "License in use". Please help. Thanks, John
This reply was created from a merged topic originally titled
When i try to activate NitroPdf its saying "License in use". Please help..-
Hi John,
Please have a read through the post, if you are as it states above aware that you have not installed on the allowed number of computers then please get in touch through our Installation and Activation support ticket help, providing your serial and personal purchase details so we can assist you further.
Many thanks,
Alex -
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