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Nitro Team EMPLOYEE
Nitro Team (Official Rep) December 02, 2011 02:51

Where can I find my serial number or upgrade assurance number?

I can't find my serial / license key or upgrade assurance number and need it now ?

How can I recover these details?
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  • Nitro Team EMPLOYEE
    Nitro Team (Official Rep) December 02, 2011 03:14

    Finding Serial / License Key



    Locating through Nitro Pro


    If you have a licensed version of Nitro Pro installed you will be able to locate your serial via the 'Help' ribbon running horizontally at the top of the screen and then the 'About' button.

    Nitro Pro 5

    In Nitro Pro 5 you will be able to see your serial in a dialog box like that below.


    Nitro Pro 6

    In Nitro Pro 6 you will need to click 'Activation' from the dialog box shown below to be able to view your serial, this will launch an additional licensing window.


    Nitro Pro 7

    In Nitro Pro 7 you will be able to see your serial in a dialog box like that below.



    Locating through support


    If you cannot locate following the steps above, you may be able to check your emails, all serial details are sent after the time of purchase and would have been sent from cs@cleverbridge.com if you cannot locate your serial here you can lodge a Support Ticket and we can looking into our records on your behalf, please supply as much information as possible.

    Finding your Upgrade Assurance Number (NUA)


    Locating your NUA can be harder than your serial, these details would have been emailed out at the time of your purchase from the following email cs@cleverbridge.com if you are unable to locate these details in your email you will need to lodge a Support Ticket so we can look through our records on your behalf.
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  • Paul Dent
    Paul Dent February 16, 2012 00:44
    I've purchased your product awhile back and need to get the license number
    It would be under paul@griffinmaclean.com or lisa@griffinmaclean.com
    Thanks

    This reply was created from a merged topic originally titled
    License.
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    • Alex Lunnon (Technical Product Manager) February 16, 2012 00:50
      Hi Paul,

      I couldn't locate anything under either email address, do you know what version I'm looking for ? If you cannot locate it from within our application or via your receipt email (shown above) can I get you to lodge a support ticket and provide as much information as possible surrounding the version and any other email address used at the time ?

      Once you have submitted these details you will be given a ticket number, if you post this back here I will attempt to track down these details.

      Cheers,

      Alex
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  • Fred Kisiel
    Fred Kisiel February 16, 2012 00:56
    Hi, I'm tryingto move Nitro PDF Professional 6.2.1.10 to another computer but it will not accept my serial # 234601-202845-542542. Please advise.

    This reply was created from a merged topic originally titled
    Serial Number question.
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    • Alex Lunnon (Technical Product Manager) February 16, 2012 00:58
      Hi Fred,

      Sorry for the delay in getting to your post there, it looks like the serial you have placed here is incorrect, it is not the serial you were issued with when you upgraded from Pro 5.

      I've sent your details through to you directly, if you have any issues like this is the future you can lodge a support ticket from our support area under 'Get Setup Help' or using the link above in this post.

      Cheers,

      Alex
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  • Bill Flaherty
    Bill Flaherty February 22, 2012 05:09
    After uninstalling NitroPDF pro from my other computer, I'm asked for my license number when trying to activate it on the new one. How do I find the license number when I've already uninstalled it on the old computer?

    This reply was created from a merged topic originally titled
    need license number for unintalled Nitropdf pro V6 to install on new computer.
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  • Charles Truglio
    Charles Truglio March 05, 2012 04:13
    My laptop lost its disk and I had to reload from scratch. I need to get a copy of my license. The email account that it was originally sent is no longer accessible. Who I do contact to get it resent?

    This reply was created from a merged topic originally titled
    License lost due to disk failure.
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    • Alex Lunnon (Technical Product Manager) March 05, 2012 04:14
      Hi Charles,

      I have tried to look up your details however haven't been able to locate them within our system

      The best thing to do here is to lodge a support ticket due to details we require.

      Please ensure you submit as many details as possible including your serial

      We will respond directly with instructions through this support ticket. If you are able to post your support ticket number here I will ensure to assist you promptly

      Thanks,

      Alex
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  • Ken Elliott
    Ken Elliott March 05, 2012 04:14
    I bought Nitro Pro 6 and can't find my license # and can't remember if I purchased the upgrade assurance. My email is ken.elliott@charter.net. Can you check for me? Thanks.

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  • Teresa Bressert
    Teresa Bressert April 30, 2012 02:30
    I purchased Nitro, I believe in June 2011. How do I go about obtaining the registration information so I can install on a new computer. I do not recall who billed the $99 (I think it was $99) I paid, but it would have been on the internet. My email is teresa@tao-m.com Thank you.

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    Need to reinstall on new computer. Lost registration information..
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  • don farrar
    don farrar May 02, 2012 15:50
    I downloaded the free version from your site and i can't find a serial number. Do i have one with this version.? I need help sending the help request.
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