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"Sharing Violation" error message trying to save, overwrite, open a document

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This is mostly a "cosmetic" problem.

Open document A on Nitro Reader. Open document B on a new tab and try to save a copy ("Save as...") of document B overwritteing document A.

The error message is "sharing violation" which is probably not very useful for the average-user. Thank you for this great software!

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Alex Lunnon (Technical Product Manager) February 13, 2012 22:57

Symptoms
When trying to save a PDF file in Nitro Pro or Nitro Reader the following message is displayed, with the text 'Sharing Violation'.

Causes
This is caused by another process accessing the file that Nitro Pro or Reader is trying to make changes to. This is often caused through the preview pane in Windows Explorer, however if the file is also open in an alternate application this error will be displayed.

Work Around
If this error is being caused through the preview pane you are able to simply unselect the file or close the preview pane as highlighted below.

To continue utilizing the preview pane and prevent this from occuring you can disable the Nitro Preview Handler from within Windows Explorer. You can use these steps.

1. Click one of the following: Tools -> Folder Options -> View or Organize ->Folder and search options.

2. Uncheck Show preview handlers in preview pane.

Resolution
Our Engineering team have resolved this issue in our most recent release of Nitro Pro 7.3 and Nitro Reader 2.3

You can download these from there corresponding download areas below:

Nitro Pro Installation - Download Area on our support page.

Nitro Reader Installation - Download Page on our Reader Site.

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honkerdown January 27, 2011 16:55

I just ran into this on Windows 7 with NItro Reader 1.4.0.11. It seems that I had opened the file be double-clicking on it in the windows explorer, which had the preview pane open. When I deselected the file in the explorer window, I was then able to save the file from Nitro Reader.

I must admit that the dialog box that simply says "Sharing Violation" is not very helpful.

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David July 29, 2010 16:17

Dear Jorge448,

I am unable to replicate this issue.

Can you please tell me what build you are using?

Also are the files residing in the same place? Same Drive?

Thanks!

Cheers,

-- Nitro Team

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- Daniel A Hodgson November 01, 2010 04:06
  
  Happens again and again. Fix it!
  
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- Dealmaster March 01, 2012 20:34
  
  honkerdown is absolutely correct. The simplest way to save is to "deselect" as he says. Just click on another file.
  
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Dear Jorge448, I am unable to replicate this issue. Can you please tell me what build you are using? Also are the files residing in the same place? Same Drive? Thanks! Cheers, -- Nitro Team

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Katnapper November 05, 2010 04:51

Same here. I'm using version 1.3.1.1

I cannot edit (add text or notes) to any .pdf documents and save the changes without using the "save as" option to create a copy with a new and different file name. This, no matter if it's an existing .pdf file I've downloaded, or one I've created myself from a .jpg. I always get the error: "Sharing Violation."

This issue is a significant and constantly frustrating one to me. I love the Nitro PDF Reader; but I'm saddened at this extremely unfortunate glitch in an otherwise GREAT software program. This issue makes it too much of a hassle to even try to use it to add text or notes to a document you'd like to edit/update frequently (which was one of the main draws to this program for me). Is there a possibility of a fix? I'm sure many would be most grateful!

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Same here. I'm using version 1.3.1.1 I cannot edit (add text or notes) to any .pdf documents and save the changes without using the "save as" option to create a copy with a new and different file name. This, no matter if it's an existing .pdf file I've downloaded, or one I've created myself from a .jpg. I always get the error: "Sharing Violation." This issue is a significant and constantly frustrating one to me. I love the Nitro PDF Reader; but I'm saddened at this extremely unfortunate glitch in an otherwise GREAT software program. This issue makes it too much of a hassle to even try to use it to add text or notes to a document you'd like to edit/update frequently (which was one of the main draws to this program for me). Is there a possibility of a fix? I'm sure many would be most grateful!

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Katnapper December 01, 2010 14:49

I've updated to version 1.3.2.1, but the "Sharing Violation" issue still persists.

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I've updated to version 1.3.2.1, but the "Sharing Violation" issue still persists.

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honkerdown January 27, 2011 16:55

I just ran into this on Windows 7 with NItro Reader 1.4.0.11. It seems that I had opened the file be double-clicking on it in the windows explorer, which had the preview pane open. When I deselected the file in the explorer window, I was then able to save the file from Nitro Reader.

I must admit that the dialog box that simply says "Sharing Violation" is not very helpful.

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- tabernacker May 10, 2011 11:37
  
  This worked for me. Make sure that you don't have the document open in the preview pane, and in nitro at the same time.
  
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- Dale Jones May 13, 2011 22:08
  
  Nice job!!! Worked for me too.
  
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- aredev May 29, 2011 11:18
  
  It worked for me too...
  
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I just ran into this on Windows 7 with NItro Reader 1.4.0.11. It seems that I had opened the file be double-clicking on it in the windows explorer, which had the preview pane open. When I deselected the file in the explorer window, I was then able to save the file from Nitro Reader. I must admit that the dialog box that simply says "Sharing Violation" is not very helpful.

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longmultimedia January 31, 2011 13:32

I am using Windows 7 with Nitro PDF Professional 6.2.0.44 and receive this error every time I edit a pdf file and then attempt to save it. I had the same issue on the previous version that i was using 5.2.

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- aredev May 29, 2011 11:19
  
  I am also using the same version. Please try solution suggested by honkerdown.
  
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I am using Windows 7 with Nitro PDF Professional 6.2.0.44 and receive this error every time I edit a pdf file and then attempt to save it. I had the same issue on the previous version that i was using 5.2.

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Joseph Weiss February 12, 2011 21:10

Windows 7 with NItro Reader 1.4.0.11 same problems

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Windows 7 with NItro Reader 1.4.0.11 same problems

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Alejandro Soza March 13, 2011 05:02

I have the same problem, but honkerdown spotted the problem and offered a simple solution that works. Thank you!

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I have the same problem, but honkerdown spotted the problem and offered a simple solution that works. Thank you!

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Jason LeMonier May 01, 2011 23:52

File Save-As ... another file instead of "Save" on original "locked file".

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File Save-As ... another file instead of "Save" on original "locked file".

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Pat Nolan July 20, 2011 11:18

I am still getting the "Violation" warning even after re-saving. This has only occured since I upgraded.

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- Kyle Medutis July 27, 2011 23:36
  
  Hello Pat,
  
  The message means the file is in use from another location. Make sure you don't have it open in a preview window, or in a temp directory.
  
  Is the "save as" method allowing you to save the document?
  
  Thanks!
  
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I am still getting the "Violation" warning even after re-saving. This has only occured since I upgraded.

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David Furphy August 31, 2011 23:54

This is a constant problem for me when I access a pdf from Windows Explorer (with the preview pane open). I often want to add an annotation using Nitro or tags using
Quick PDF tools. Before I can save the changes I have to unhighlight the file in Explorer. This gets really annoying.

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- Kyle Medutis September 07, 2011 22:59
  
  Hello David,
  
  If the file is open in multiple locations you can get this failure. Do you need the file open in Windows Explorer and in Nitro? Does the error continue after you close Explorer?
  
  Thanks!
  
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- David Furphy September 08, 2011 00:51
  
  I use Explorer to find, preview and open pdf files. Having opened the pdf, I really don't want to then have to go back and unhighlight the file or worse shut down Explorer before I save the update. When I've finished the quick annotation in the PDF I want to close/save the file and return to the file list in Explorer. I can do exactly this with Word or Excel files or even jpg files and Paint.Net (so its not a Microsoft thing)
  
  Yes I want the preview open in Windows Explorer (in the background) while I edit the pdf in Nitro.
  
  No the error doesn't happen if I close Explorer, close the preview pane, OR move the highlight in Explorer to another file in the list.
  
  By the way I love Nitro, use it many times a day and recommend it often.
  
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This is a constant problem for me when I access a pdf from Windows Explorer (with the preview pane open). I often want to add an annotation using Nitro or tags using Quick PDF tools. Before I can save the changes I have to unhighlight the file in Explorer. This gets really annoying.

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kara September 08, 2011 05:48

I saved a document as "password secured," with the intention of not having others be able to edit it, and when I tried to save the document, it said "sharing violation".

I was about to that successfully with the trial version, but not with the Professional Version. Please help.

This reply was created from a merged topic originally titled
Password Secured documents won't save.

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- Fred R (Official Rep) September 08, 2011 05:49
  
  Hi Kara,
  
  Generally, if the file is opened in multiple locations you get this failure. Do you need the file open in Windows Explorer (possibly with Preview Pane) and in Nitro PDF Professional? Try it again with Windows Explorer closed.
  
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I saved a document as "password secured," with the intention of not having others be able to edit it, and when I tried to save the document, it said "sharing violation".<br /><br /> I was about to that successfully with the trial version, but not with the Professional Version. Please help. <em>This reply was created from a merged topic originally titled <a href="/nitropdf/topics/password_secured_documents_wont_save/changes" target="_blank">Password Secured documents won't save</a>.</em>

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Curtis Gabhart September 14, 2011 15:53

Whenever I try to save a comment on a pdf I get a sharing violation message. There are no other pdf's open and I am thinking it may have something to do with the file being in a folder using dropbox?

This reply was created from a merged topic originally titled
getting sharing violations.

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Whenever I try to save a comment on a pdf I get a sharing violation message. There are no other pdf's open and I am thinking it may have something to do with the file being in a folder using dropbox? <em>This reply was created from a merged topic originally titled <a href="/nitropdf/topics/getting_sharing_violations" target="_blank">getting sharing violations</a>.</em>

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Curtis Gabhart September 14, 2011 15:54

Whenever I try to save a comment on a pdf I get a sharing violation message. There are no other pdf's open and I am thinking it may have something to do with the file being in a folder using dropbox?

This reply was created from a merged topic originally titled
getting sharing violations.

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Whenever I try to save a comment on a pdf I get a sharing violation message. There are no other pdf's open and I am thinking it may have something to do with the file being in a folder using dropbox? <em>This reply was created from a merged topic originally titled <a href="/nitropdf/topics/getting_sharing_violations" target="_blank">getting sharing violations</a>.</em>

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Troy Lerner September 14, 2011 15:54

If I open a PDF directly from Outlook (by clicking the attachement), I get the message "access denied" if I try to modify and save the file. If I instead copy the attachment to desktop first, I can then modify and save the file w/o problem

This reply was created from a merged topic originally titled
access denied when trying to save (workaround found).

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If I open a PDF directly from Outlook (by clicking the attachement), I get the message "access denied" if I try to modify and save the file. If I instead copy the attachment to desktop first, I can then modify and save the file w/o problem <em>This reply was created from a merged topic originally titled <a href="/nitropdf/topics/access_denied_when_trying_to_save_workaround_found" target="_blank">access denied when trying to save (workaround found)</a>.</em>

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Kyle Medutis September 14, 2011 15:57

Hello Everyone,

Please let me know if the workarounds provided aren't helping.

Thanks!

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Hello Everyone, Please let me know if the workarounds provided aren't helping. Thanks!

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rob September 14, 2011 16:10

The solution at the top (opening A and saving B overwriting A) Did Not resolve the issue.

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- Kyle Medutis September 14, 2011 23:52
  
  Hello Rob,
  
  Can you save the file to your desktop first? If you try and rename, with a "save as" does it still fail?
  
  Thanks!
  
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- rob September 15, 2011 01:40
  
  Ok, Now that works. I opened the downloaded pdf on my hard drive. Then I "Saved As" a new file name. Then made my highlights and comments, then saved it (as the new file name) and did not get the "Sharing Violation" error. Thanks.
  
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- rob September 15, 2011 01:54
  
  But wait - There's more...
  After I re-opened the file and highlighted and commented on some rows (it's a spreadsheet), when I attempted to save it again (as the same file name) I got the "Sharing Violation" error again.
  
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- Kyle Medutis September 15, 2011 02:52
  
  Hello Rob,
  
  It's a system error from the operating system. Can you file a support ticket at www.nitropdf.com/support? The best way to show the failure is with a detailed process monitor running. We can determine what is accessing the file at the same time.
  
  Thanks!
  
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- webperson04 September 19, 2011 22:00
  
  When I open the preview window pane on Windows Explorer, AcroRd32.exe*32 task pops to life. So this is the cause of the error. To fix, the window pane preview would have to use nitro reader.
  
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- Kyle Medutis September 22, 2011 00:02
  
  Hello,
  
  It's possibly the cause. If you install the process explorer, it can show you what two processes are accessing the file.
  
  Please file a support ticket if you'd like us to take a closer look.
  
  Thanks!
  
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The solution at the top (opening A and saving B overwriting A) Did Not resolve the issue.

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Yulanda October 13, 2011 05:03

When I've saved text to a PDF document and re-open it to add more, it tells me "sharing violation" and doesn't allow me to save the added text. What can I do about this?

This reply was created from a merged topic originally titled
Can't add more text to a document when already saved - "Sharing Violation?".

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- Fred R (Official Rep) October 13, 2011 05:03
  
  Hi Yulanda, please try honkerdown's solution above
  
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- Mike Nesbitt October 17, 2011 18:15
  
  SEE honkerdown's comment above. when you click on a file in windows explorer in Windows 7 it creates a "Preview" of the file beside it. Nitro see this as the file is already in use by another person or program. Just close the windows explorer box or just click another file to remove the preview. It works every time!
  
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When I've saved text to a PDF document and re-open it to add more, it tells me "sharing violation" and doesn't allow me to save the added text. What can I do about this? <em>This reply was created from a merged topic originally titled <a href="/nitropdf/topics/cant_add_more_text_to_a_document_when_already_saved_sharing_violation/changes" target="_blank">Can't add more text to a document when already saved - "Sharing Violation?"</a>.</em>

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SKG990 November 23, 2011 01:36

When a file is closed, if there are unsaved changes, the program asks if you would like to save changes.

If you click yes and there is an error saving document changes (e.g., due to a file sharing violation), the program does not save changes and closes the document, at which point all changes are lost. The program should return to the document (ie, NOT close it) and allow the user to correct the error (e.g. sharing violation) so the changes can be saved. Most programs follows this functionality.

This reply was created from a merged topic originally titled
"Error saving document".

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- Alex Lunnon (Technical Product Manager) November 23, 2011 01:39
  
  Hi There,
  
  Sorry for the delay in assisting you, this post will help you identify what is happening, as above it means the file is being accessed by another process. In most cases this is explorer through the preview panel that honkerdown highlights above.
  
  Can I confirm which product you are using and the version ? We have addressed this in our latest releases of Nitro Reader 2.0 and Nitro Pro 7.0 however as you have observed earlier versions fail to retain the document after a sharing violation. I would recommend upgrading to the latest version to overcome this issue.
  
  Hope this helps, if you need more help let us know.
  
  Cheers
  
  Alex
  
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- David Furphy November 23, 2011 04:28
  
  It is certainly an improvement to get a second chance at the document after a sharing violation.
  
  But it would be even better if you could work out how to avoid this error in the first place. I don't get it after opening other file types in Explorer with the preview open.
  
  If Nitro could replicate the way a jpg, xls or doc file works in the Explorer preview window and then the editing program, it would make annotation of multiple pdf's much easier and quicker.
  
  Thanks for the good work.
  
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- SKG990 November 23, 2011 04:58
  
  I appreciate the response but I am a software engineer and an upgrade at any cost should not be required to fix this error. This is not some esoteric bug but a failure to follow basic principles of software design. Such a major flaw that causes work to be lost should never have been released in the first place (let alone in version 6.x). I'm sorry but I do not have faith in Nitro's software design if such a basic problem can only be corrected via an upgrade and will discontinue my use of Nitro products.
  
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- Alex Lunnon (Technical Product Manager) November 23, 2011 22:04
  
  Hi Dave,
  
  Thanks for the great suggestion, we are looking into that right now and will hopefully be able to deliver this in one of our upcoming upgrades. Ill keep you posted when this will be.
  
  Cheers!
  
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- Alex Lunnon (Technical Product Manager) November 23, 2011 22:22
  
  Hi SKG990,
  
  I can understand your comments, it seems that this one slipped through our testing phase and we sincerely apologize.
  
  I've emailed you directly regarding this.
  
  Thanks for your feedback,
  
  Alex
  
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When a file is closed, if there are unsaved changes, the program asks if you would like to save changes.<br /><br /> If you click yes and there is an error saving document changes (e.g., due to a file sharing violation), the program does not save changes and closes the document, at which point all changes are lost. The program should return to the document (ie, NOT close it) and allow the user to correct the error (e.g. sharing violation) so the changes can be saved. Most programs follows this functionality. <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/nitropdf/topics/_error_saving_document/changes" target="_blank">"Error saving document"</a>.</em></span>

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clarkkentguy November 30, 2011 17:34

When I preview a PDF in Windows Explorer, Nitro thinks that the file open and gives me a sharing violation. Other programs are able to save the document even if I'm previewing it.

This reply was created from a merged topic originally titled
Windows Explorer preview gives sharing violation in Nitro PDF.

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When I preview a PDF in Windows Explorer, Nitro thinks that the file open and gives me a sharing violation. Other programs are able to save the document even if I'm previewing it. <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/nitropdf/topics/windows_explorer_preview_gives_sharing_violation_in_nitro_pdf" target="_blank">Windows Explorer preview gives sharing violation in Nitro PDF</a>.</em></span>

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Karen Larson January 09, 2012 05:15

I just had the exact same problem. Thank you for the information. When I closed the preview, I was able to save the file. I do not have this problem when working with Excel.

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I just had the exact same problem. Thank you for the information. When I closed the preview, I was able to save the file. I do not have this problem when working with Excel.

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Jan McGovern February 13, 2012 21:57

ERROR: sharing violation: I opened a pdf file and added my signature from with in the program and could not save it and kept getting a 'sharing violation'. I am on a new computer and have moved all my files from the old computer to 'dropbox' to be able to get them any where...

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Error message: sharing violation when saving.

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ERROR: sharing violation: I opened a pdf file and added my signature from with in the program and could not save it and kept getting a 'sharing violation'. I am on a new computer and have moved all my files from the old computer to 'dropbox' to be able to get them any where... <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/nitropdf/topics/error_message_sharing_violation_when_saving" target="_blank">Error message: sharing violation when saving</a>.</em></span>

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MAFinOKC February 13, 2012 21:57

I'm using NitroPDF v.6 under XP, Vista and Win7. Really annoying: When I try to combine files and save them as a previously saved file, even if that file is not open in NitroPDF, I get a "Sharing Violation" error. This does not happen with any version of Adobe Acrobat I have used. Am I doing something wrong or is there a solution or workaround?

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Sharing Violation.

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I'm using NitroPDF v.6 under XP, Vista and Win7. Really annoying: When I try to combine files and save them as a previously saved file, even if that file is not open in NitroPDF, I get a "Sharing Violation" error. This does not happen with any version of Adobe Acrobat I have used. Am I doing something wrong or is there a solution or workaround? <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/nitropdf/topics/sharing_violation-7x7ie" target="_blank">Sharing Violation</a>.</em></span>

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rtyeager February 13, 2012 21:57

I inserted a page into another PDF document. It won't save. I get an window "sharing violation". What's up?

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sharing violation.

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- Alex Lunnon (Technical Product Manager) February 13, 2012 22:59
  
  You might find this post helpful, let me know if this is caused by the Windows Explorer Pane.
  
  Cheers,
  
  Alex
  
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I inserted a page into another PDF document. It won't save. I get an window "sharing violation". What's up? <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/nitropdf/topics/sharing_violation-mxh8u/changes" target="_blank">sharing violation</a>.</em></span>

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korentranslator February 13, 2012 21:57

Regardless of the PDF, whenver I make a change (e.g., highlighting, adding a note, addin g text, etc), I cannot save. If attempt to save the file, it will give the error notice "sharing violation." I can do "save as" a new file, and any amended notes/changes will show up, but this new file won't allow "save" either if subsequent notes/highlights/etc. are added.

This only happened after the my version of nitroPDF was updated to the latest version.

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Cannot use Save when notes are added.

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Regardless of the PDF, whenver I make a change (e.g., highlighting, adding a note, addin g text, etc), I cannot save. If attempt to save the file, it will give the error notice "sharing violation." I can do "save as" a new file, and any amended notes/changes will show up, but this new file won't allow "save" either if subsequent notes/highlights/etc. are added.<br /><br /> This only happened after the my version of nitroPDF was updated to the latest version. <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/nitropdf/topics/cannot_use_save_when_notes_are_added" target="_blank">Cannot use Save when notes are added</a>.</em></span>

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SKG990 February 13, 2012 22:34

I also have this problem. The "sharing violation" method normally results in the original file becoming corrupted as well.

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- Alex Lunnon (Technical Product Manager) February 13, 2012 23:00
  
  Is this caused by the Windows Explorer Pane ? Are you able to try the workarounds and see if this resolves the issue ?
  
  Cheers,
  
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I also have this problem. The "sharing violation" method normally results in the original file becoming corrupted as well.

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Alex Lunnon (Technical Product Manager) February 13, 2012 22:57

Symptoms
When trying to save a PDF file in Nitro Pro or Nitro Reader the following message is displayed, with the text 'Sharing Violation'.

Causes
This is caused by another process accessing the file that Nitro Pro or Reader is trying to make changes to. This is often caused through the preview pane in Windows Explorer, however if the file is also open in an alternate application this error will be displayed.

Work Around
If this error is being caused through the preview pane you are able to simply unselect the file or close the preview pane as highlighted below.

To continue utilizing the preview pane and prevent this from occuring you can disable the Nitro Preview Handler from within Windows Explorer. You can use these steps.

1. Click one of the following: Tools -> Folder Options -> View or Organize ->Folder and search options.

2. Uncheck Show preview handlers in preview pane.

Resolution
Our Engineering team have resolved this issue in our most recent release of Nitro Pro 7.3 and Nitro Reader 2.3

You can download these from there corresponding download areas below:

Nitro Pro Installation - Download Area on our support page.

Nitro Reader Installation - Download Page on our Reader Site.

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<h1>Symptoms</h1>When trying to <b>save</b> a PDF file in Nitro Pro or Nitro Reader the following message is displayed, with the text <b>'Sharing Violation'</b>. <a href="https://s3.amazonaws.com/satisfaction-production/s3_images/697822/sharing%20violation.png?1329172818"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/697822/sharing%20violation_inline.png?1329172818" alt="" /></a> <h2>Causes</h2>This is caused by another process accessing the file that Nitro Pro or Reader is trying to make changes to. This is often caused through the preview pane in Windows Explorer, however if the file is also open in an alternate application this error will be displayed. <h2>Work Around</h2>If this error is being caused through the preview pane you are able to simply unselect the file or close the preview pane as highlighted below. <a href="https://s3.amazonaws.com/satisfaction-production/s3_images/697827/previewpane.png?1329173490"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/697827/previewpane_inline.png?1329173490" alt="" /></a> To continue utilizing the preview pane and prevent this from occuring you can disable the Nitro Preview Handler from within Windows Explorer. You can use these steps. <b>1. </b>Click one of the following: Tools -> Folder Options -> View or Organize ->Folder and search options. <b>2. </b>Uncheck Show preview handlers in preview pane. <h2>Resolution</h2>Our Engineering team have resolved this issue in our most recent release of Nitro Pro 7.3 and Nitro Reader 2.3 You can download these from there corresponding download areas below: <b>Nitro Pro Installation </b> - <A href="http://www.nitropdf.com/support/updates.aspx">Download Area</a> on our support page. <b>Nitro Reader Installation</b> - <a href="http://www.nitroreader.com/download/">Download Page</a> on our Reader Site.

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Kathie Grimsley April 11, 2012 13:52

Thanks Alex...that did the trick!

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- Alex Lunnon (Technical Product Manager) April 12, 2012 22:00
  
  Thats great!
  
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Thanks Alex...that did the trick!

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David Furphy May 17, 2012 03:10

Thank you for fixing this problem. I'm running ver 2.3.1.7 and I can now open a pdf in windows explorer, annotate and then save it without getting the sharing violation problem. I'm now very happy with NitroPDF and recommend it without hesitation.

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Thank you for fixing this problem. I'm running ver 2.3.1.7 and I can now open a pdf in windows explorer, annotate and then save it without getting the sharing violation problem. I'm now very happy with NitroPDF and recommend it without hesitation.

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